Privacy Policy
This policy explains how request details submitted through the public site are handled for coffee review and response. It covers contact details, order category notes, preferred package information and ordinary operational records created when a visit enquiry proceeds. Clover Roast collects only what is needed to reply clearly, confirm a practical pour window and complete agreed cafe work in Dublin.
Use the contact route for privacy questions, correction requests, or request record questions.
| Data type | Purpose |
|---|---|
| Contact details | Replying to the request and clarifying the visit schedule. |
| Order category | Understanding whether a cafe, catering, or pastry package should be discussed. |
| Preferred package | Reviewing practical service options before scheduling a visit. |
Who we are
Clover Roast is a cozy Irish coffee shop serving freshly brewed coffee and delicious treats every day. We use quality beans and carefully crafted recipes to create a smooth, rich taste. This Privacy Policy describes how we collect, use, store, and share personal information when you visit the website, send a coffee request, ask about pricing, or communicate with the cafe desk. Our location is St. James's Gate, Dublin 8, D08 VF8H, Ireland. You can reach us at [email protected] or +353 1 408 4800, Monday to Sunday, 7:00 to 19:00 Irish Standard Time. The policy applies to cafe guests, catering coordinators, and organisations contacting us about visit availability in Dublin. Clover Roast is the controller that holds personal information collected through this site under the General Data Protection Regulation and the Data Protection Act 2018. If you book for a company, we may treat some details as business contact information while still handling names, emails, and phone numbers with care. Information is processed in Ireland in connection with our Dublin 8 desk. We will confirm identity before we change a record or discuss a past visit.
Information we collect
We collect information you choose to provide through forms, email, or telephone. This commonly includes your full name, email address, phone number, company name if applicable, request type, order category, preferred package, preferred timing, and message details. For catering enquiries we may also record requester roles, weekly volume, billing contacts, and tray-status preferences. When a visit proceeds, allergy notes, collection instructions, accessibility notes, and job references may be created to complete the service. Technical data such as basic browser information and a local cookie-notice preference may be processed to keep the site usable. Do not send payment card numbers, PPS numbers, or unrelated medical details in the first public message. If a cake is a surprise, we only need the organiser contact and who should not receive confirmation. We may also receive details from a colleague you named at reception or from a payment provider that confirms a transfer reference. Health information should be limited to allergens the organiser is authorised to share.
How we use information
Personal information is used to review coffee enquiries, confirm pour windows, prepare quotes, schedule arrivals, coordinate catering accounts, process billing where agreed, handle complaints, and improve quality. We may send operational updates about an open request, such as clarification questions, readiness notes, reschedule notices, or completion confirmations. Marketing, if ever offered, would be optional and separate from notices about an active order. We do not sell personal information. Order category and preferred package help us match barista time and cup count. We process information as needed to perform a requested visit, to run a cafe desk, where you ticked the contact box, and to meet legal duties such as tax and food-safety recordkeeping. A quote is always checked by a person. We do not place unsolicited marketing calls. Your private email and phone number are not published unless you asked to be listed as a catering contact. We may still contact you about an unpaid invoice, a safety issue, or a legal notice after you ask to stop optional updates.
Storage, sharing, and your choices
Request records are stored only as needed to review the inquiry and keep operational history for completed or cancelled visits. Access is limited to staff and contractors who need the information for cafe work, support, billing, or compliance. We take reasonable steps to protect information against unauthorised access, loss, or misuse. We may share relevant details with assigned baristas, catering-account administrators, and providers who support email, hosting, or accounting under confidentiality expectations. We may also disclose information when required by law or to protect safety, property, or legal rights. We do not disclose personal information for unrelated advertising. Records are kept as long as reasonably necessary for service, billing, disputes, and legal recordkeeping. You may ask us to correct inaccurate contact details, access what we hold, object, restrict processing, or request erasure, subject to identity verification and lawful exceptions under GDPR. If you believe a privacy matter was not handled fairly, raise it with us first. You may also contact the Data Protection Commission in Ireland. A booking name, date, and package type are usually enough to start a search. Do not send full card numbers by email.
Children, updates, and privacy questions
Our services are directed to adults and organisations arranging coffee visits. We do not knowingly collect personal information from children for account creation. Where a table includes younger guests, we collect organiser details and only the limited notes needed for a safe visit, such as allergen information. Information from outside Dublin is still handled in connection with our St. James's Gate operations and applicable Irish privacy expectations. We may update this Privacy Policy when processes or legal duties change. The published version on this page is current. Contact [email protected] or +353 1 408 4800 for privacy questions, correction requests, or concerns about request records. You may also write to St. James's Gate, Dublin 8, D08 VF8H, Ireland. Include enough detail to locate the enquiry. We aim to respond during cafe desk hours. Great coffee, friendly service, and a little taste of Ireland in every cup depend on keeping the personal details of our Dublin guests in the right place.